Contact

<h4>Provider Customer Service Inquiries</h4> <p>Your TOP Provider Support Services Team at the TOP Regional Call Center is available to you should you want to know more about how to become an International SOS Network Provider or have questions about credentialing and certification requirements.</p> <table style="width: 713px; border: none;"> <colgroup> <col width="293"> </colgroup> <colgroup> <col width="201"> </colgroup> <thead> <tr> <th colspan="2" rowspan="1" style="border-width: 1px 0px; color: rgb(3, 55, 135); font-size: 0.875rem; font-weight: 500;"><p dir="ltr" style="font-size: 0.875rem;">Customer Service Phone Numbers</p></th> </tr> </thead> <tbody> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Europe, Middle East &amp; Africa</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+44-20-8762-8384</p></td> </tr> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Latin America and Canada</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+1-215-942-8393</p></td> </tr> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Puerto Rico</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+1-877-451-8659</p></td> </tr> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Asia-Pacific</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+65-6339-2676</p></td> </tr> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Australasia</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+61-2-9273-2710</p></td> </tr> </tbody> </table> <p>{nomargin:}</p> <p>Additionally, the following provider customer service numbers are available, offering local language support:</p> <ul> <li>Japan: 0120-505-276</li> <li>Korea: 080-017-1700</li> </ul> <h4>Provider Medical Assistance Inquiries</h4> <p>If a patient attends an appointment and you require assistance with determining TRICARE eligibility, covered benefits, or receiving prior authorization for care, please contact the Medical Assistance service lines at the TOP Regional Call Centers below:</p> <table style="width: 713px; border: none;"> <colgroup> <col width="296"> </colgroup> <colgroup> <col width="198"> </colgroup> <thead> <tr> <th colspan="2" rowspan="1" style="border-width: 1px 0px; color: rgb(3, 55, 135); font-size: 0.875rem; font-weight: 500;"><p dir="ltr" style="font-size: 0.875rem;">Medical Assistance Phone Numbers</p></th> </tr> </thead> <tbody> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Europe, Middle East &amp; Africa</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+44-20-8762-8133</p></td> </tr> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Latin America and Canada</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+1-215-942-8320</p></td> </tr> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Puerto Rico</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+1-215-942-8320</p></td> </tr> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Asia-Pacific</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+65-6338-9277</p></td> </tr> <tr> <td colspan="1" rowspan="1" style="border-width: 1px 1px 1px 0px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">Australasia</p></td> <td colspan="1" rowspan="1" style="border-width: 1px 0px 1px 1px; font-size: 0.875rem;"><p dir="ltr" style="font-size: 0.875rem;">+61-2-9273-2760</p></td> </tr> </tbody> </table> <p>{nomargin:}</p> <h4>Provider Email Inquiries</h4> <p>To contact your TOP Provider Support Services Team:</p> <p>Europe, Middle East and Africa</p> <p><a href="mailto:providerseurasiaafrica@internationalsos.com" target="_blank">providerseurasiaafrica@internationalsos.com</a></p> <p>Asia Pacific</p> <p><a href="mailto:providersasiapacific@internationalsos.com" target="_blank">providersasiapacific@internationalsos.com</a></p> <p>Latin America and Canada</p> <p><a href="mailto:providerslatinamerica@internationalsos.com" target="_blank">providerslatinamerica@internationalsos.com</a></p>