<h2><strong>TOP TELEMEDICINE</strong></h2> <p>{darkblue:++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++}</p> <h4><strong>Telemedicine Option Service in the U.K. and Spain ONLY</strong></h4> <p>The Telemedicine Option Service is available to TRICARE Prime Overseas, TRICARE Prime Remote Overseas, and CONUS-enrolled TRICARE Prime / Prime Remote beneficiaries outside of their enrolled location on Temporary Duty (TDY) or leave status in the U.K. and Spain only. It enables faster access to virtual urgent care and mental health support by phone or video. <a href="https://www.tricare-overseas.com/contact-us" rel="noopener noreferrer" target="_blank">Contact</a> your TOP Regional Call Center to self-refer* and request a virtual urgent care or mental health support appointment.</p> <p><em>*TRICARE Prime ADSMs require a referral from their PCM for routine Mental Health Care.</em></p> <p>For more information on the Telemedicine Option Service, which is available only in certain locations to eligible beneficiaries, please see the following resources:</p> <ul> <li>{downloaddocs=/beneficiaries/tco-media/documents/Telemedicine-Option-Service-Beneficiary-Briefing-JULY2026:Telemedicine Option Service Beneficiary Briefing}</li> <li>{downloaddocs=/beneficiaries/tco-media/documents/Beneficiaries-Telemedicine-FAQ-UK-and-Spain-JULY2026:Telemedicine Option Service Beneficiary FAQ Guide}</li> <li>{downloaddocs=/beneficiaries/tco-media/documents/Teladoc-Health-Portal-User-Guide-MAY2026:Teladoc Health Portal User Guide}</li> </ul> <p>{darkblue:++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++}</p> <p>TRICARE covers<strong> </strong><a href="https://tricare.mil/telemedicine" rel="noopener noreferrer" target="_blank">secure video or audio-only Telemedicine care</a> overseas when the care meets all these requirements:</p> <ul> <li>The care is a <a href="https://www.tricare.mil/CoveredServices/IsItCovered" rel="noopener noreferrer" target="_blank">TRICARE-covered benefit</a> and is appropriate for Telemedicine.</li> <li>The country where you receive care allows Telemedicine.</li> <li>The provider is TRICARE-authorized and has a license to practice in the country where you receive care.</li> <li>The provider follows all local health care and Telemedicine rules.</li> </ul> <p>If the care meets these requirements, TRICARE Overseas will pay your claim. If you paid up front for Telemedicine, you can <a href="https://newsroom.tricare.mil/Articles/Article/3281435/how-to-file-your-tricare-claims-overseas" rel="noopener noreferrer" target="_blank">file claims online</a> with the <a href="https://tricare-overseas.com/beneficiaries/claims/claims-portal-login" rel="noopener noreferrer" target="_blank">TRICARE Overseas Program (TOP) Beneficiary Secure Claims Portal</a>.</p> <p>If you <a href="https://www.tricare-overseas.com/beneficiaries/claims/top-claims-mailing-addresses" rel="noopener noreferrer" target="_blank">file by mail</a>, complete and sign the <a href="https://www.tricare-overseas.com/beneficiaries/claims/claim-forms" rel="noopener noreferrer" target="_blank">claim form</a> (<em>DD Form 2642</em>) and include all required information.</p> <p>Keep in mind, the <a href="https://tricare.mil/comparecosts" rel="noopener noreferrer" target="_blank">costs and fees</a> for Telemedicine are the same as for in-person care. But a <a href="https://tricare.mil/FindDoctor/Appointments/Referrals" rel="noopener noreferrer" target="_blank">referral or pre-authorization</a> may apply for your <a href="https://www.tricare.mil/CoveredServices/IsItCovered/Telemedicine.aspx" rel="noopener noreferrer" target="_blank">Telemedicine visit</a>. <a href="http://www.tricare-overseas.com/contact-us" rel="noopener noreferrer" target="_blank">Contact</a> your TOP Regional Call Center if you are not sure if you need a referral or pre-authorization for your visit.</p> <p><strong>Note:</strong> <a href="https://www.tricare.mil/CoveredServices/BenefitUpdates/Archives/02_14_2023_Telemedicine_Makes_Managing_Your_Health_Easier" rel="noopener noreferrer" target="_blank">U.S.-based providers</a> are not eligible to provide Telemedicine care overseas. This includes providers through Doctor On Demand, Telemynd, and SimpliFed.</p> <h4><strong>Finding Telemedicine Overseas</strong></h4> <p>You can search for a TRICARE-authorized provider who offers Telemedicine the same way you would look up any other provider. Just follow these steps:</p> <ol> <li>Go to the <a href="https://tricare-overseas.com/beneficiaries/resources/provider-search" rel="noopener noreferrer" target="_blank">TOP Network Provider Search Tool</a>.</li> <li>Pick your region, country, and TRICARE location from the dropdown menus. Then click “Search.”&nbsp;</li> <li>On the next screen, expand the “Specialty” filter and click the “Telemedicine” checkbox. You may need to click “View More” to find this option.</li> <li>Choose a provider from the list.</li> </ol> <p>If you cannot find a Telemedicine provider with this search tool, <a href="http://www.tricare-overseas.com/contact-us" rel="noopener noreferrer" target="_blank">contact</a> your TOP Regional Call Center for assistance.</p> <h4><strong>Telemental Health</strong></h4> <p>TRICARE also covers certain<strong> </strong><a href="https://www.tricare.mil/CoveredServices/IsItCovered/TelementalHealth" rel="noopener noreferrer" target="_blank">Telemental health services</a>. This care may require pre-authorization. If you are an Active Duty Service Member (ADSM), you must have a referral and pre-authorization from your primary care manager for any mental health care you seek outside of a military hospital or clinic, as noted in the <a href="https://www.tricare.mil/Publications/Fact-Sheets/mental_health_substance" rel="noopener noreferrer" target="_blank">TRICARE Mental Health and Substance Use Disorder Services Fact Sheet</a>.</p> <ul> <li>For more information on TOP Telemedicine, visit <a href="https://tricare.mil/telemedicine" rel="noopener noreferrer" target="_blank">https://tricare.mil/telemedicine</a> or <a href="http://www.tricare-overseas.com/contact-us" rel="noopener noreferrer" target="_blank">contact</a> your TOP Regional Call Center.</li> </ul>