MYCARE OVERSEAS™ BENEFICIARY MOBILE APP & WEB-BASED PORTAL
**************************************************************************************************************************************************************************
Important Update: Chat Service Temporarily Disabled
The MyCare Overseas Portal and Mobile App chat service will be disabled effective April 1, 2026 while we make improvements to the system. For support, please contact the TOP Regional Call Center for assistance.
*************************************************************************************************************************************************************************
Your Health Care, Simplified
MyCare Overseas™ is your all-in-one tool for managing your TRICARE benefit while living or traveling overseas. Designed for speed, clarity, and convenience, the innovative app and portal keep you informed, connected, and supported wherever you are, effectively enhancing your health care experience.
Everything You Can Access, Right At Your Fingertips
We’re regularly upgrading MyCare Overseas™ to make managing your TRICARE benefit faster, clearer, and more intuitive, including regular enhancements to navigation, accessibility, and new and existing features to support your care. Check out the table below to see all that you can do on MyCare Overseas™!
| Access 24/7 Support | Contact the Global First Call Desk (GFCD), Beneficiary Support Center (BSC), Near Patient Team (in certain locations), and Technical Support and access helpful FAQs. |
|---|---|
| Access Your Documents All In One Place | View all your authorizations, benefits review outcome documents, and denial letters all in one spot, filterable by household members and cases. |
| Appointment and Admission Notifications and Alerts |
Easily notify us if you’ve visited an emergency room or been admitted to a hospital
without having to call in, enabling us to quickly support your care needs.* You will
also receive certain helpful alerts directly so we can better assist you:
|
| Care Request Menu |
Submit preventive care, specialty care,* primary care,* and laboratory and imaging*
requests directly to International SOS. You can also view past historical care requests.
|
| Healthcare Finder and My Country Information | Search for a TOP Network Provider near you and access country-specific information, including local emergency numbers, cultural tips, and medical risk ratings. |
| My Appointment Reminders | Add any appointments you have already booked with your provider directly into MyCare Overseas™ to receive a beneficiary experience of care form afterward to provide your feedback, supporting Clinical Quality and Medical Records Collection. |
| Translation Help | Get real-time local language support at your appointment and submit your medical records for translation. |
| View Your Plan Details, Covered Services, Claims, and More | View your TRICARE Health Plan and enrollment status, covered services and exclusions, submitted claims, and more. |
How Can I Access MyCare Overseas™?
You can download the app by scanning the QR code below or clicking on the App Store or Google Play buttons. Alternatively, to access the web-based portal using your personal computer or laptop, visit https://top.internationalsos.com/beneficiary.
Note: After you download and install the MyCare Overseas™ app on your mobile
device, please remember to complete the registration process to begin enjoying the features
of the app right away!
Educational Resources
To learn more, check out the following MyCare Overseas™ educational resources:
- MyCare Overseas™ Overview Video
- MyCare Overseas™ Factsheet
- MyCare Overseas™ FAQ
- MyCare Overseas™ App User Guide
- MyCare Overseas™ Web-Based Portal User Guide
MyCare Overseas™ is a registered trademark of International SOS Government Services, LLC. All rights reserved.