<div class="faq-list__item"><h4 class="faq-list__question">How do I enroll in a TOP plan online through Beneficiary Web Enrollment (BWE)?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>To enroll in a TRICARE Overseas Program (TOP) plan online through&nbsp;<a href="https://www.tricare.mil/bwe" target="_blank">Beneficiary Web Enrollment (BWE)</a>, follow the steps below:</p> <ul> <li>Log in to milConnect here: <a href="https://milconnect.dmdc.osd.mil/." target="_blank"><u>https://milconnect.dmdc.osd.mil/</u></a>.</li> <li>Click on the “Benefits” tab.</li> <li>Choose “Beneficiary Web Enrollment (BWE)” from the menu.</li> <li>Pick the plan that you’re eligible for.</li> </ul> <p>Please note that while BWE supports new TRICARE plan enrollments, including enrolling in TRICARE Select, it doesn’t support changing your TRICARE plan’s recurring payment arrangements. For more information on TRICARE Select enrollment and its fees, {contentlink=/select-retirees:click here}.</p> <p>To learn more about BWE,&nbsp;<a href="http://www.tricare.mil/bwe" target="_blank">click here</a>.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">How do I go about enrolling my newborn overseas?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>You need to register your child in the Defense Enrollment Eligibility Reporting System (DEERS) within 120 days of birth, adoption, or court appointment. Your newborn, adopted, or court-appointed child is automatically enrolled in TRICARE Select Overseas. If command-sponsored, you have 90 days from the automatic enrollment date to change to TRICARE Prime Overseas or TRICARE Prime Remote Overseas. Make sure your overseas address in DEERS is up to date.</p> <p>If you don’t register your child in DEERS, he/she won’t show as TRICARE eligible. Claims for your newborn, adopted, or court-appointed child will deny starting on day 121 after birth, adoption, or court appointment. If you register your child in DEERS but don’t enroll in a plan, your newborn, adopted, or court-appointed child is automatically enrolled in TRICARE Select Overseas. You must wait until the next TRICARE Open Season to choose and enroll your child into a different TRICARE health plan.</p> <p>If you register your child in DEERS late (after 120 days), your newborn, adopted, or court-appointed child will be automatically enrolled in TRICARE Select Overseas (when registered in DEERS). Coverage will be backdated to the date of birth, adoption, or court appointment. You have 90 days from the automatic enrollment date to change to a different plan. The new plan is backdated to the date of birth, adoption, or court appointment. You’ll need to ask the TOP Claims Processor to re-process any claims that were denied due to eligibility from day 121 to the date of your child’s automatic enrollment.</p> <p>{contentlink=/contact-us:Contact} your TOP Regional Call Center if you have any questions or need assistance.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">What is the TRICARE Open Season? Can I make enrollment changes outside of the TRICARE Open Season?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>The TRICARE&nbsp;{fontweight=500:Open&nbsp;Season}&nbsp;is an annual period when you can enroll in, change, or disenroll from a TRICARE health plan.</p> <p>Any changes you make during the {fontweight=500:Open&nbsp;Season}&nbsp;go into effect January 1&nbsp;of the following year. If you’re happy with your current TRICARE health care plan, you don't need to take any action during the TRICARE&nbsp;{fontweight=500:Open&nbsp;Season}. You’ll be automatically re-enrolled each year.</p> <p>If you didn’t enroll or make changes to your TRICARE health plan during&nbsp;{fontweight=500:Open&nbsp;Season,}&nbsp;you must wait until the next&nbsp;{fontweight=500:Open&nbsp;Season}&nbsp;unless you have a TRICARE&nbsp;<a href="https://www.tricare.mil/lifeevents" target="_blank">Qualifying Life Event</a>&nbsp;(QLE). A QLE is a certain change in your life, such as a&nbsp;<a href="https://tricare.mil/CoveredServices/BenefitUpdates/Archives/5_4_2019_QLE_Spotlight_Moving_Change_of_Address" target="_blank">move</a>,&nbsp;<a href="https://tricare.mil/CoveredServices/BenefitUpdates/Archives/2_21_19_Getting_Married_Know_Your_TRICARE_Health_Care_Options" target="_blank">marriage</a>,&nbsp;<a href="https://tricare.mil/CoveredServices/BenefitUpdates/Archives/4_30_19_Adding_a_New_Family_Member_Stateside_Take_Action_to_Get_TRICARE_Coverage_for_Your_Child" target="_blank">birth of a child</a>, or&nbsp;<a href="https://tricare.mil/CoveredServices/BenefitUpdates/Archives/4_23_19_Continuing_TRICARE_Health_Coverage_after_Retirement" target="_blank">retirement from active duty</a>. This means TRICARE health plan options for you and your family may change. A QLE for one family member creates a chance for all eligible family members to change their TRICARE health plan. If you want to enroll in or change your plan, you must do so within 90 calendar days of the date of the QLE. Your coverage starts the date of the QLE and continues until you lose eligibility or disenroll.</p> <p>For additional information on QLEs, visit&nbsp;<a href="http://www.tricare.mil/lifeevents" target="_blank">tricare.mil/lifeevents</a>. For additional information on TRICARE&nbsp;{fontweight=500:Open&nbsp;Season,}&nbsp;visit&nbsp;<a href="https://tricare.mil/openseason" target="_blank">tricare.mil/openseason</a>.</p> <p><em>*Note: The TRICARE&nbsp;Open&nbsp;Season&nbsp;isn’t the same as the&nbsp;</em><a href="https://tricare.benefeds.com/InfoPortal/indexAction" target="_blank"><em>FEDVIP&nbsp;Open&nbsp;Season</em></a><em>. The TRICARE Open Season&nbsp;is for TRICARE health plans. The FEDVIP&nbsp;Open&nbsp;Season&nbsp;is for FEDVIP dental and vision plans.</em></p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">How can I go about getting a TRICARE Contact Wallet Card?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>TOP Country-specific wallet cards are available for download in the {contentlink=/contact-us:“Contact Us”} section of this website. You can download a wallet card for the specific country where you’re enrolled or traveling; there are spaces for you to write customized information on the print-ready template.</p> <p>You can also pick up a TRICARE Contact Wallet Card at most TRICARE Service Centers overseas. Printable wallet cards can be found online at&nbsp;<a href="http://www.tricare.mil/publication" target="_blank">www.tricare.mil/publications</a>. Download the TRICARE Contact Wallet Card, print it, and always have the health care phone numbers you need close at hand.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">How can I find an International SOS network provider overseas?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>The {contentlink=/beneficiaries/resources/provider-search:Provider Search tool} on&nbsp;{contentlink=/:tricare-overseas.com}&nbsp;does more than just help you find health care providers in your area. When you search for a provider by location, the tool gives you a list of TRICARE-authorized providers plus other information, such as:</p> <ul> <li>Provider gender</li> <li>Specialties</li> <li>Contact information, including websites for individual and institutional providers</li> <li>Languages spoken&nbsp;</li> <li>Service limitations, if any&nbsp;</li> <li>Driving directions to provider locations (through Google Maps)&nbsp;</li> </ul> <p>Search results also include country-specific medical risk ratings (low, medium, high or very high). These ratings assign a level of health risk based on your location. Ratings include availability of care, diseases present in the area and infrastructure. The risk rating callout box also has a button for viewing detailed information. Knowing your location’s medical risk rating can help you prepare in advance to make sure you stay healthy overseas.</p> <p><br></p> <p>Go to&nbsp;{contentlink=/:tricare-overseas.com}&nbsp;and click on “Beneficiaries”, then “Resources” and “Find a Provider” to find all the provider information you need. International SOS is available to assist 24/7/365. {contentlink=/contact-us:Contact}&nbsp;your TOP Regional Call Center and listen carefully to the prompts for the best option to serve you.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">Does International SOS offer language assistance services to TOP beneficiaries at the time of a medical appointment?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>International SOS provides over-the-phone language assistance services in more than 200 languages. These telephonic language assistance services are meant to help facilitate interaction between you and your overseas civilian provider during the time of your medical appointment.&nbsp;</p> <p>If you need to use the language assistance service during a medical appointment, you or your provider may contact your TOP Regional Call Center and listen carefully to the prompts for the best option to serve you. All overseas civilian network providers are aware of this service offering. To use this service, you will need to share your full name, your (or your sponsor’s) Social Security Number or Department of Defense Benefits Number and date of birth. For toll-free country-specific contact information, visit {contentlink=/contact-us:tricare-overseas.com/contact-us}</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">Is an unmarried dependent over 21 eligible for health care?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>Yes, TRICARE Young Adult (TYA) is a premium-based health care plan for qualified dependents who have aged out of TRICARE. TYA offers TRICARE Prime and TRICARE Select worldwide. Your location and sponsor’s status determine whether you qualify for TYA Prime and/or TYA Select. TYA includes medical and pharmacy benefits, but not dental coverage. Coverage, provider choice, and costs for TYA are the same as for TRICARE Prime Overseas and TRICARE Select Overseas.&nbsp;</p> <p>You may generally purchase TYA coverage if you’re a dependent of a TRICARE-eligible sponsor; unmarried; at least age 21, but not yet age 26; and not otherwise eligible for TRICARE or employer-based coverage. TRICARE Open Season doesn’t apply to TYA. TYA Prime and TYA Select offer continuous open enrollment throughout the year. For more information, go to <a href="http://www.tricare.mil/tya" target="_blank">&nbsp;www.tricare.mil/tya</a>.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">If I have TRICARE Prime Remote Overseas, can I get covered health care services when I’m visiting my home in the U.S.?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>If you plan to see a health care provider in the U.S. while visiting, you should call International SOS to get a prior authorization before you leave your overseas area. If you are already in the U.S., you should contact your TOP Regional Call Center for the area where you are enrolled. International SOS will then issue a prior authorization for you to get routine care while in the U.S., if appropriate care is not available in your remote location.</p> <p>{color=#4F4D51<b>;fontweight=500:</b>Note:}&nbsp;TRICARE Prime Overseas&nbsp; and TRICARE Prime Remote Overseas beneficiaries are encouraged to seek care from a U.S. military hospital or clinic, if one is nearby. If you can’t go to a military hospital or clinic, you should seek care from a TRICARE-approved provider to ensure quality access to care and that TRICARE reimbursement rates are accepted.</p> <p>Visit {contentlink=/beneficiaries/resources/traveling-beneficiaries:tricare-overseas.com/beneficiaries/resources/traveling-beneficiaries} for more information.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">Can I submit my claims online?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>Yes! Please visit {contentlink=/:tricare-overseas.com} and click on the “Beneficiaries” section, then “Claims” and finally the “Portal Tutorials” page to download useful instructional guides and video tutorials on how to register, log in and submit claims using the secure claims portal for beneficiaries.&nbsp;</p> <p>You can register for the secure claims portal using your DoD Self-Service Logon (DS Logon). This is the recommended method. Or, you can register directly with the TOP Claims Processor, who will issue a unique user name and password to enter the system. For more information, visit: {contentlink=/beneficiaries/claims/claims-portal-register:http://www.tricare-overseas.com/beneficiaries/claims/claims-portal-register}&nbsp;or contact your TOP Regional Call Center and listen carefully to the prompts for the best option to serve you.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">Why must I keep my information in DEERS up-to-date?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>It is essential to keep information in the Defense Enrollment Eligibility Reporting System (DEERS) current for you and your family. Up-to-date DEERS records are vital to accessing your TRICARE benefit. It’s critical to keep your DEERS information up to date so you and your family can use TRICARE. Errors in DEERS can cause problems with claims, authorization letters for referrals, and delivery of home delivery prescriptions. It’s also important to keep your information in DEERS up to date so you don’t miss important information and enrollment deadlines. Update DEERS whenever you have a change, such as a change in sponsor’s status (retiring or separating from Active Duty), National Guard or Reserve Member activation or deactivation, change in service status, getting married or divorced, or other&nbsp;<a href="https://tricare.mil/LifeEvents" target="_blank">Qualifying Life Events</a>. For more information, visit&nbsp;<a href="http://www.tricare.mil/DEERS" target="_blank">www.tricare.mil/DEERS</a>.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">What are my Pharmacy options for filling prescriptions?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>TRICARE offers you comprehensive prescription drug coverage and several options for filling prescriptions. You may fill prescriptions at military pharmacies, through TRICARE Pharmacy Home Delivery, at local, retail network pharmacies or at overseas pharmacies.</p> <p>Overseas pharmacies are non-network; therefore, you will pay the full cost up front and file a claim for reimbursement with International SOS. For more information on filing claims, visit <a href="http://www.tricare-overseas.com/beneficiaries/claims" target="_blank">www.tricare-overseas.com/beneficiaries/claims</a>.</p> <p>You need a prescription and a valid uniformed services identification card or Common Access Card to fill prescriptions in all overseas locations, including the U.S. territories. For information about the TRICARE pharmacy benefit, visit&nbsp;<a href="http://www.tricare.mil/pharmacy" target="_blank">www.tricare.mil/pharmacy</a>. You can use the formulary search tool at&nbsp;<a href="http://www.esrx.com/tform" target="_blank">www.esrx.com/tform</a>&nbsp;to find cost and coverage details for medications filled in the U.S. Visit <a href="http://www.tricare.mil/costs" target="_blank">www.tricare.mil/costs</a>&nbsp;for other cost information.</p> <p>For more information on your Pharmacy options for filling prescriptions, <a href="https://www.tricare-overseas.com/beneficiaries/resources/pharmacy" target="_blank">click here</a>.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">I am an Active Duty Family Member enrolled in TRICARE Select Overseas. Do I have to pay enrollment fees?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>No, you do not. As an Active Duty Family Member (ADFM) enrolled in TRICARE Select Overseas, there is no yearly enrollment fee. For more information on TRICARE Select Overseas for ADFMs, <a href="https://tricare-overseas.com/beneficiaries/plans-and-programs/tricare-select-overseas-ADFMs" target="_blank">click here</a>.</p> <p>Note: TRICARE Select Group A retirees (if you or your sponsor's initial enlistment or appointment occurred before January 1, 2018) are required to pay enrollment fees in order to maintain TRICARE coverage. TRICARE Select Overseas Retirees should&nbsp;<a href="https://tricare-overseas.com/beneficiaries/plans-and-programs/tricare-overseas-program-top-select/tricare-select-retirees" target="_blank">click here</a>&nbsp;for more information.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">Where can I find the latest TRICARE Briefings?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>For the latest TRICARE Briefings, visit <a href="http://www.health.mil/TRICAREbriefings" target="_blank">health.mil/TRICAREbriefings</a></p> <p>On this page, you will find useful briefing slides on topics such as the TRICARE Overseas Program (TOP), TRICARE Health Plans, TRICARE Costs, and more.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">What self-service features and capabilities does the MyCare Overseas™ app offer and how can I download it?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>MyCare Overseas™ is a convenient, secure self-service tool that offers easy access to TRICARE Overseas Program information and services, like checking your TRICARE health plan enrollment and TRICARE covered services, effectively enhancing your health care experience. Once you download and register for the MyCare Overseas™ app, you can perform a variety of health care tasks, such as:</p> <ul> <li>Get 24/7 assistance, including access to the Beneficiary Support Center (BSC) and your local Near Patient Team, if you’re receiving care in a Near Patient Program location</li> <li>Search for TOP Network Providers near you via the Health Care Finder tool</li> <li>Find country information, such as emergency numbers, medical risk ratings, and cultural tips</li> <li>View your TRICARE Health Plan and check the status of referrals, authorizations, and claims</li> <li>Connect to real-time telephonic language translation assistance</li> <li>Set appointment reminders</li> <li>Request and view medical record translations</li> <li>ChatBot FAQs</li> </ul> <p>To download the MyCare Overseas™ mobile app and to learn more, visit <a href="http://www.tricare-overseas.com/beneficiary-app" target="_blank">tricare-overseas.com/beneficiary-app</a></p> <p>After downloading the app, please remember to complete the registration process to begin enjoying the features of the app right away!&nbsp;</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">Where can I get the latest updates on COVID-19?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>There are several websites available to get the very latest information on COVID-19:</p> <ul> <li><a href="http://www.tricare.mil/coronavirus" target="_blank">TRICARE.mil/coronavirus</a> offers the latest information on testing, the COVID-19 vaccine, symptom checker, and getting care. This webpage also includes crosslinks to MHS coronavirus information, Centers for Disease Control and Prevention, and other up-to-date COVID-19 educational resources.</li> <li>You can also sign up for email alerts to keep up with COVID-19 updates at <a href="https://tricare.mil/subscriptions" target="_blank">TRICARE.mil/subscriptions</a>.</li> </ul> <p>You can also visit the <a href="https://tricare-overseas.com/beneficiaries/resources/COVID-19" target="_blank">COVID-19 webpage</a> on TRICARE-Overseas.com for information regarding temporary waivers, extensions, and other changes due to COVID-19.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">Am I eligible for Near Patient Program support?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p style="text-align: justify;">TRICARE Prime Overseas<strong>&nbsp;</strong>and&nbsp;TRICARE Prime Remote Overseas enrolled<strong>&nbsp;</strong>beneficiaries seeking care in one of the following ten (10) overseas locations around the globe may be eligible for the&nbsp;Near Patient Program<strong>&nbsp;</strong>(all other overseas locations will continue to be supported by the TOP Regional Assistance Centers):</p> <ul> <li style="text-align: justify;">Germany</li> <li style="text-align: justify;">Italy</li> <li style="text-align: justify;">Benelux (Belgium, Netherlands, Luxembourg)</li> <li style="text-align: justify;">Spain</li> <li style="text-align: justify;">Greece</li> <li style="text-align: justify;">Poland</li> <li style="text-align: justify;">Romania</li> <li style="text-align: justify;">Bahrain</li> <li style="text-align: justify;">South Korea</li> <li style="text-align: justify;">Japan</li> </ul> <p style="text-align: justify;">For more information on the Near Patient Program, <a href="https://tricare-overseas.com/beneficiaries/resources/Near-Patient-Program" target="_blank">click here</a>.</p></article></div></div><div class="faq-list__item"><h4 class="faq-list__question">I’m an Active Duty Service Member (ADSM) enrolled in TRICARE Prime Remote Overseas. What should I do if I need dental care?</h4><div class="faq-list__answer" style="display: none;"><article class="faq-list__text"><p>All dental care services and urgent or emergency dental care for TRICARE Prime Remote Overseas Active Duty Service Members (ADSMs) will be administered by United Concordia Companies, Inc. (UCCI), under the TRICARE Active Duty Dental Program (ADDP) contract, starting May 1, 2022.</p> <p>For any dental care received <b>before May 1, 2022,</b> the Dental Provider should submit your claims to the TOP Claims Processor via the usual claim submission methods.</p> <p>For any dental care received <b>on or after May 1, 2022,</b> the Dental Provider should submit your claims to UCCI.</p> <p>Visit <a href="https://secure.addp-ucci.com/home" target="_blank">https://secure.addp-ucci.com/home</a> or the <a href="https://tricare.mil/CoveredServices/Dental/ADDental/ADDP" target="_blank">TRICARE ADDP webpage</a> for more information.</p> <p>Please note that ADSMs enrolled in TRICARE Prime Overseas will continue to receive dental care at overseas military dental clinics.</p> <p>For more information, visit <a href="http://www.tricare-overseas.com/beneficiaries/resources/dental-resources" target="_blank">tricare-overseas.com/beneficiaries/resources/dental-resources</a>.</p></article></div></div>