<p>{notice;fontweight=500:<strong><em>**Important Notice: James L. Gordon Memorial Hospital – Outpatient and Inpatient Hospital Services**</em></strong>}</p>
<p>{notice:<em>Please be advised that until further notice, all outpatient and inpatient hospital care at James L. Gordon Memorial Hospital in Olongapo City, Subic, Philippines will not be cost-shared by the TRICARE Overseas Program (TOP), as </em><strong><em>this facility is currently reviewing agreed standards and responsibilities with International SOS Government Services, Inc., the TOP Contractor.</em></strong><em> As a result, TOP beneficiaries interested in receiving medical care from James L. Gordon Memorial Hospital will be required to pay upfront. To find other Certified/Preferred Providers in the Philippines near you, please use the </em><a href="https://urldefense.com/v3/__https:/tricare-overseas.com/beneficiaries/philippines/philippine-provider-search__;!!LMhewFfBWZ5W!JxxO5-VUFC-vwFBJy8H8HD6wPdolr-hXd6ZnwyooV14h0d8De3OnmKguXdRb7L4YweNQ2UB0jfq7NrezWX9ps5uOmWx77UjfWrNb44RABg$" target="_blank"><em>Philippine Provider Search Tool</em></a><em>. If you have any questions or need assistance, please contact the </em><a href="https://urldefense.com/v3/__http:/www.tricare-overseas.com/beneficiaries/philippines__;!!LMhewFfBWZ5W!JxxO5-VUFC-vwFBJy8H8HD6wPdolr-hXd6ZnwyooV14h0d8De3OnmKguXdRb7L4YweNQ2UB0jfq7NrezWX9ps5uOmWx77UjfWrMSR3GyIQ$" target="_blank"><em>Global 24 Network Services Team</em></a><em>: </em>}</p>
<ul>
<li>{notice: <em>Phone Number: +632-8687-8656 </em>}</li>
<li>{notice: <em>Philippines Toll-Free Phone Number: +1-800-10-4562324 </em>}</li>
<li>{notice: <em>Email: </em><a href="mailto:Support@GLOBAL24NS.com" target="_blank"><em>Support@GLOBAL24NS.com</em></a><em> </em>}</li>
</ul>
<h4><strong>RECEIVING CARE IN THE PHILIPPINES</strong></h4>
<p>The Philippine Preferred Provider Network (PPN) is available to all TRICARE eligible beneficiaries, whether they are TRICARE Prime, TRICARE Select, or TRICARE for Life (TFL). These beneficiaries are encouraged to see a Philippine Preferred Provider, as out-of-pocket costs will be lower. At the time of the visit, Preferred Providers will ask the beneficiary to fill out an agreement to pay applicable cost-shares and deductibles.</p>
<p>Referrals for routine, urgent, specialty, or preventive care are not required, but some services require prior authorization. PPN Providers should contact Global 24 Network Services or the TRICARE Overseas Program (TOP) Regional Call Center if they have any questions about services requiring authorization.</p>
<h4><strong>TYPES OF PHILIPPINES PROVIDERS</strong></h4>
<table border="1" style="width: 534.6pt; color: rgb(68, 68, 68); border: none;" width="713">
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<td colspan="1" rowspan="1" width="186" style="padding: 0.75pt; width: 139.5pt; height: 99.3pt;"><p align="center" style="margin: 0in 0in 0in 8pt; text-align: center;"><span style=""><span style="font-size: 10.5pt; color: black;">{darkblue;bold:Preferred Provider}</span></span><span style=""><span style="font-size: 10.5pt; color: white;"></span></span></p></td>
<td colspan="1" rowspan="1" width="527" style="padding: 0.75pt; width: 395.1pt; border-left: none; height: 99.3pt;"><p style="margin: 12pt 0.1in;"><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">A Preferred Provider agrees to comply with certain TRICARE requirements and business processes in certain designated Philippine locations. Preferred Providers accept established reimbursement rates, so the beneficiary will be responsible only for applicable deductibles and cost-shares. Deductibles and cost-shares may be paid upfront. If payment is not made upfront, the Preferred Provider will collect only the applicable deductibles and cost-shares after obtaining the TRICARE explanation of benefits. In addition, all Preferred Providers must comply with on-site verification and provider certification requirements.</span><span style="font-size: 10.5pt; color: rgb(79, 77, 81);"></span></p></td>
</tr>
<tr style="height: 90.3pt;">
<td colspan="1" rowspan="1" width="186" style="padding: 0.75pt; width: 139.5pt; border-top: none; height: 90.3pt;"><p align="center" style="margin: 0in 0in 0in 8pt; text-align: center;"><span style=""><span style="font-size: 10.5pt; color: black;">{darkblue:Certified Provider}</span></span><span style=""><span style="font-size: 10.5pt; color: white;"></span></span></p></td>
<td colspan="1" rowspan="1" width="527" style="padding: 0.75pt; width: 395.1pt; border-top: none; border-left: none; height: 90.3pt;"><p style="margin: 12pt 0.1in;"><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">A Certified Provider meets TRICARE required on-site verification and provider certification requirements. However, Certified Providers within designated Philippine locations don’t agree to the additional conditions necessary to be Preferred Providers. Certified Providers can invoice TRICARE for beneficiary claims. There may be no limit to the amount that Certified Providers charge in the Philippines. Beneficiaries are responsible for paying any amount that exceeds the TRICARE-allowable charge in addition to your deductibles and cost-shares.</span><span style="font-size: 10.5pt; color: rgb(79, 77, 81);"></span></p></td>
</tr>
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<td colspan="1" rowspan="1" width="186" style="padding: 0.75pt; width: 139.5pt; border-top: none; height: 29.1pt;"><p align="center" style="margin: 0in 0in 0in 8pt; text-align: center;"><span style=""><span style="font-size: 10.5pt; color: black;">{darkblue:Non-Preferred TRICARE Authorized Provider}</span></span><span style=""><span style="font-size: 10.5pt; color: white;"></span></span></p></td>
<td colspan="1" rowspan="1" width="527" style="padding: 0.75pt; width: 395.1pt; border-top: none; border-left: none; height: 29.1pt;"><p style="margin: 12pt 0.1in;"><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">TRICARE Authorized Providers in the Philippines include Preferred Providers and Certified Providers. Any provider in the Philippines who is not part of the Preferred Provider Network or a Certified Provider is a non-approved TRICARE provider, except for emergency care.</span><span style="font-size: 10.5pt; color: rgb(79, 77, 81);"></span></p></td>
</tr>
</tbody>
</table>
<p><br></p>
<p>TRICARE beneficiaries who travel to the Philippines and seek urgent/emergent care will be able to get care from any Preferred Provider or Certified Provider, but out-of-pocket costs may be higher if care is received from non-PPN Providers. This includes TRICARE Retirees enrolled to TRICARE Prime (CONUS) who may travel to the Philippines. In the case of an emergency, these beneficiaries should go to the nearest emergency facility and contact <strong>Global 24 Network Services</strong> before leaving the facility, preferably within 24 hours or the next business day, to coordinate continued care.</p>
<p style="text-align: center;"><a href="http://tricare-overseas.com/beneficiaries/philippines/philippine-provider-search" target="_blank"><img src="https://www.tricare-overseas.com/cms/delivery/media/MC4GY5F34MGJG3ZJQR5MH5YLC5UI" data-fileid="20Y8200000002Rq" data-contentkey="MC4GY5F34MGJG3ZJQR5MH5YLC5UI" data-cms-filename="Find-Philippine-Preferred.png"></a>{marginleft=XX:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; }<a href="https://www.tricare-overseas.com/beneficiaries/philippines/philippine-preferred-provider-network-ppn-resources" target="_blank"><img src="https://www.tricare-overseas.com/cms/delivery/media/MCECLQ4XHK3NGJTA4CCN6CFA3AHA" data-fileid="20Y8200000002SI" data-contentkey="MCECLQ4XHK3NGJTA4CCN6CFA3AHA" data-cms-filename="PPN-Resources.png"></a></p>
<h4><strong>FOR INFORMATION AND ASSISTANCE</strong></h4>
<p><strong>Global 24 Network Services</strong>, a subcontractor of International SOS Government Services, Inc. (the TOP Contractor), continues to support the Philippine Preferred Provider Network (PPN) with dedicated customer service and ongoing provider education. If you require any assistance with TRICARE Policy, TRICARE beneficiary eligibility, or other TRICARE-related questions, please do not hesitate to contact your Global 24 Network Services Team on-the-ground or via the TOP Regional Call Center.</p>
<table border="1" style="width: 534.6pt; color: rgb(68, 68, 68); border: none;" width="713">
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<td colspan="1" rowspan="1" width="216" style="padding: 0.75pt; width: 2.25in;"><p style="margin-bottom: 0in;"><span style=""><span style="font-size: 10.5pt; color: black;">{darkblue:Global 24 Network Services}</span></span><span style=""><span style="font-size: 10.5pt; color: white;"></span></span></p></td>
<td colspan="1" rowspan="1" width="497" style="padding: 0.75pt; width: 372.6pt; border-left: none;"><p style="margin: 3pt 0.1in;"><span style=""><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">Phone: </span></span><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">+632-8687-8656 or 1-800-10-4562324</span></p><p style="margin: 3pt 0.1in;"><span style=""><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">Fax: </span></span><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">+632-8687-8609</span></p><p style="margin: 3pt 0.1in;"><span style=""><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">E-mail:</span></span><span style="font-size: 10.5pt; color: rgb(79, 77, 81);"> </span><a href="mailto:Support@GLOBAL24NS.com" style="" target="_blank"><span style="font-size: 10.5pt;">Support@GLOBAL24NS.com</span></a><span style="font-size: 10.5pt; color: rgb(79, 77, 81);"></span></p></td>
</tr>
<tr style="height: 26.4pt;">
<td colspan="1" rowspan="1" width="216" style="padding: 0.75pt; width: 2.25in; border-top: none; height: 26.4pt;"><p style="margin-bottom: 0in;"><span style=""><span style="font-size: 10.5pt; color: black;">{darkblue:Medical Assistance}</span></span><span style=""><span style="font-size: 10.5pt; color: white;"></span></span></p></td>
<td colspan="1" rowspan="1" width="497" style="padding: 0.75pt; width: 372.6pt; border-top: none; border-left: none; height: 26.4pt;"><p style="margin: 3pt 0.1in;"><span style=""><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">Phone:</span></span><span style="font-size: 10.5pt; color: rgb(79, 77, 81);"> +65-6338-9277</span></p></td>
</tr>
<tr style="height: 33.15pt;">
<td colspan="1" rowspan="1" width="216" style="padding: 0.75pt; width: 2.25in; border-top: none; height: 33.15pt;"><p style="margin-bottom: 0in;"><span style=""><span style="font-size: 10.5pt; color: black;">{darkblue:TOP Regional Call Center}</span></span><span style=""><span style="font-size: 10.5pt; color: white;"></span></span></p></td>
<td colspan="1" rowspan="1" width="497" style="padding: 0.75pt; width: 372.6pt; border-top: none; border-left: none; height: 33.15pt;"><p style="margin: 3pt 0.1in;"><span style=""><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">Phone: </span></span><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">+65-6339-2676 or 1-877-678-1208 (U.S.)</span></p><p style="margin: 3pt 0.1in;"><span style=""><span style="font-size: 10.5pt; color: rgb(79, 77, 81);">E-mail:</span></span><span style="font-size: 10.5pt; color: rgb(79, 77, 81);"> </span><a href="https://internationalsosms-my.sharepoint.com/personal/claudia_black_internationalsos_com/Documents/Claudia's%20Ongoing%20Projects/Go%20Live%20TOP%20Contract%202021%20Projects/Website%20Updates%20(TO.com)/sin.tricare@internationalsos.com" style="" target="_blank"><span style="font-size: 10.5pt;">sin.tricare@internationalsos.com</span></a><span style="font-size: 10.5pt; color: rgb(79, 77, 81);"><br></span></p></td>
</tr>
</tbody>
</table>
<p><br></p>
<p><strong><em>Note:</em></strong><em> For toll-free country-specific contact numbers, visit </em><a href="https://tricare-overseas.com/contact-us" target="_blank"><em>tricare-overseas.com/contact-us</em></a><em>. The Philippines toll-free line is only available to callers with PLDT service. The toll-free line may not be available for all mobile phone carriers overseas.</em></p>
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