TRICARE Overseas International SOS
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International SOS supports the TRICARE Overseas Program Office, TRICARE Area Offices and the Military Treatment Facility (MTF) commanders to deliver an integrated, global healthcare delivery system.

On October 21, 2009 International SOS Assistance, Inc. was awarded the contract to provide comprehensive health care support services to the Department of Defense TRICARE Overseas Program. Since 1998, International SOS has supported TRICARE in ensuring that active duty service members and their families receive the highest quality care, no matter where their work or travels take them outside the United States and Puerto Rico.

Under this new contract, International SOS will assist TRICARE Area Offices and MTFs in the implementation of an integrated health care delivery system combining the military’s direct medical care system with International SOS support services to nearly half a million of enrolled members, deployed personnel, travelers and retirees outside the 50 United States and the District of Columbia. Healthcare delivery begins on September 1, 2010. In the meantime, International SOS has a transition plan.

With established global provider networks in place in all TRICARE remote locations outside of Puerto Rico, International SOS aims to improve the delivery of quality health care to military families. International SOS has a “boots on the ground” approach to superior customer service and network management through dedicated International SOS/TRICARE regional call centers in Philadelphia, London, Sydney and Singapore.

International SOS has a history of delivering superior customer service and high-quality, cost-effective services to TRICARE beneficiaries. The new contact consolidates the following: overseas enrollment, claims processing, TRICARE Service Centers, TRICARE Global Remote Overseas (TGRO) services, and TRICARE Puerto Rico Contract (TPRC) services.

About International SOS

International SOS (http://www.internationalsos.com) is the world’s leading international healthcare, medical and security assistance, and concierge services company. Operating in over 70 countries, International SOS provides integrated medical, clinical, security, and customer care solutions to organizations with international operations. A global team of over 8,000 employees led by 970 full-time physicians and 200 security specialists provides services including planning, preventative programs, in-country expertise and emergency response to 69 percent of the Fortune Global 500 companies.

Since 1998, International SOS has supported TRICARE in ensuring that active duty service members and their families receive the highest quality care, no matter where their work or travels them. This year marks International SOS’s twenty-fifth anniversary.
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