International SOS supports the TRICARE Overseas Program Office, TRICARE Area
Offices and the Military Treatment Facility (MTF) commanders to deliver an integrated,
global healthcare delivery system.
On October 21, 2009 International SOS Assistance, Inc. was awarded the contract
to provide comprehensive health care support services to the Department of Defense
TRICARE Overseas Program. Since 1998, International SOS has supported TRICARE in
ensuring that active duty service members and their families receive the highest
quality care, no matter where their work or travels take them outside the United
States and Puerto Rico.
Under this new contract, International SOS will assist TRICARE Area Offices and
MTFs in the implementation of an integrated health care delivery system combining
the military’s direct medical care system with International SOS support services
to nearly half a million of enrolled members, deployed personnel, travelers and
retirees outside the 50 United States and the District of Columbia. Healthcare delivery
begins on September 1, 2010. In the meantime, International SOS has a transition
With established global provider networks in place in all TRICARE remote locations
outside of Puerto Rico, International SOS aims to improve the delivery of quality
health care to military families. International SOS has a “boots on the ground”
approach to superior customer service and network management through dedicated International
SOS/TRICARE regional call centers in Philadelphia, London, Sydney and Singapore.
International SOS has a history of delivering superior customer service and high-quality,
cost-effective services to TRICARE beneficiaries. The new contact consolidates the
following: overseas enrollment, claims processing, TRICARE Service Centers, TRICARE
Global Remote Overseas (TGRO) services, and TRICARE Puerto Rico Contract (TPRC)
About International SOS
International SOS (http://www.internationalsos.com)
is the world’s leading international healthcare, medical and security assistance,
and concierge services company. Operating in over 70 countries, International SOS
provides integrated medical, clinical, security, and customer care solutions to
organizations with international operations. A global team of over 8,000 employees
led by 970 full-time physicians and 200 security specialists provides services including
planning, preventative programs, in-country expertise and emergency response to
69 percent of the Fortune Global 500 companies.
Since 1998, International SOS has supported TRICARE in ensuring that active duty
service members and their families receive the highest quality care, no matter where
their work or travels them. This year marks International SOS’s twenty-fifth anniversary.